We’re Here To Help
Customer Service
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Infrastructure
To reliably provide billions of gallons of clean, safe drinking water, the Monroe County Water Authority maintains a massive infrastructure. We can store more than 130 million gallons of water, which can meet up to three days of usage.
Water Quality
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA meets or exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to delivering quality, affordable drinking water to the communities we serve.
Doing Business With Us
Procurement Resources
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA team by viewing our current employment opportunities.
Stay in the Know
Public Information Meeting on Proposed Rate Changes
The Monroe County Water Authority will host a public information meeting regarding proposed water rate changes slated to go into effect January 1, 2026. The meeting will be held at Monroe County Water Authority’s General Offices, located at 475 Norris Drive, Rochester, NY 14610, on Wednesday, December 3, 2025 at 3 p.m.
Help Us Get the Lead Out
The Monroe County Water Authority is committed to providing high quality water that meets or exceeds all state and federal water quality regulations. As part of our continued efforts towards a lead-free future, we have been diligently working to identify any remaining lead and galvanized service lines in our distribution system. These results are publicly available in our Service Line Material Inventory.
2024 Annual Report
Our 2024 Annual Report is now available! This year’s report, titled “Every Drop Counts,” outlines some of the vital measurements and calculations that contribute to actualizing our mission of reliably providing quality, affordable water to the communities we serve. Click the button below to view the report.
